FAQs

• 26. Can I Reuse the Material Once It Has Gone Hard?

  A: No, once the material has set it is not reusable.

• 27. There Was No Impression Putty in the Box , What Should I Do?

  A: Our products go through strict quality control and all parcels are weighed before posting to customers to avoid any missing items. In the unlikely event that you have not received all contents please send us an image of the postage label displaying the weight, we can then advise further.

• 28. If My Impression is Not Good Do I Have to Buy More Impression Putty?

  A: Yes you are responsible for taking your own impression . We have extra impression material listed on our website. You can remove the unusable impression putty from the tray and reuse the tray. We do have extra trays listed on our website.

• 29. I Feel There Maybe Too Much Impression Material for the Tray Can I Use Less?

  A: Yes, There is enough impression material to accommodate a large tray, however you may not need to use all the putty when filling the tray after mixing for the 45 seconds.

• 30. Can the Impression Putty Set Hard Before It is Mixed Together?

  A: No. It is chemically impossible for the impression putty to set unless it is mixed together and will remain soft in the pot.